1. Summary

1.1Introduction.

1.1.1These Terms of Use and any terms expressly incorporated herein (hereinafter the “Terms”) apply to your (hereinafter “customer”, “client”, “you” ) access to and use of the Services available within the website provided by Coinsdot.io (hereinafter the “Website” ). Coinsdot.io is owned and operated by Limitless Technologies s.r.o. reg. number 55165451,with registered address at Černyševského 1287/10, 851 01 Bratislava – Petržalka, Slovak Republic (hereinafter the “Coinsdot” the “Company” and “us”, “we”).

1.1.2By clicking the “create profile” button or using the Services within the Website, you agree to be legally bound by these Terms and all terms incorporated by reference.

1.1.3By visiting or accessing the Website, you agree that you have read and accepted these Terms, as well as our Privacy Policy and other documents that may be related to the Service provision, published on the Website.

1.1.4We reserve the right to change, modify, or otherwise update the terms and conditions contained in these Terms, including but not limited to any policy or guideline of the Website that forms part of these Terms, at any time and at our sole discretion (hereinafter the “Updated Terms”). The Updated Terms will be effective upon actual, constructive, or inquiry notice (hereinafter the “Notice Date”). We will inform you of any upcoming amendments through the Website at least 30 (thirty) days in advance.

1.1.5If You do not agree to be bound by the Updated Terms, your sole and exclusive remedy will be to close your profile within 30 (thirty) days of the Notice Date and your access or use of the Services will be permitted only to the extent necessary to immediately close your profile. You acknowledge that you may close your profile without making any transactions using the Service, and that any such actions are not necessary to close your profile. Your non-termination or continued use of the Website or Service after such a 30 (thirty) days period will constitute your acceptance of the Updated Terms as of the Notice Date.

1.2Eligibility.

1.2.1You must meet eligibility criteria to use the Services of Coinsdot. You must be at least 18 (eighteen) years old. Some locations are not available.

1.2.2You may not engage in illegal activities using our Service.

1.3Service.

1.3.1The Coinsdot facilitates exchange services (buy/sell) encompassing Fiat currencies (including EUR) and Crypto-assets (such as BTC or ETH) (the Services).

1.3.2The Coinsdot may suspend your profile temporarily or permanently if you are not eligible to use Service or breach these Terms.

1.4Risks.

1.4.1Engaging in any exchange operation in the Crypto-asset market can be risky and potentially have significant losses. By accepting these Terms you acknowledge that VALUE OF CRYTPO-ASSETS MAY FLUCTUATE SIGNIFICANTLY AND THERE IS A SUBSTANTIAL RISK OF ECONOMIC LOSSES RELATED WITH CRYTPO-ASSETS. BY MAKING USE OF THE SERVICES, YOU ACKNOWLEDGE AND AGREE THAT: (1) YOU ARE AWARE OF THE RISKS ASSOCIATED WITH TRANSACTIONS OF CRYTPO-ASSETS; (2) YOU SHALL ASSUME ALL RISKS RELATED TO THE USE OF THE THE SERVICES AND TRANSACTIONS OF CRYTPO-ASSETS; AND (3) WE SHALL NOT BE LIABLE FOR ANY SUCH RISKS ATTACHED THERETO OR ADVERSE OUTCOMES.

1.4.2You, therefore, should carefully consider whether using the Services is suitable for you, in view of your financial resources and other circumstances.

1.4.3The Crypto-assets are inherently unpredictable and unstable, will continue to be such for the foreseeable future, and entail an inherent risk with hacks, transfer errors and government sanctions out of control of Coinsdot.

1.4.4Do not exchange funds you cannot afford to lose.

1.4.5Coinsdot is not a trading site. Coinsdot does not endorse, support or recommend any trading platform. The Coinsdot is not liable for any loss or damage, including any loss of funds or profit of yours.

1.4.6Please do not use the Services if you do not understand these risks.

2. Key Definitions

2.1Capitalised terms not otherwise defined in these Terms will have the following meaning:

2.2“Crypto-asset” shall mean BTC, ETH, and any digital assets that may be purchased, sold via the Service.

2.3“Coinsdot Profile” shall mean a personal, non-transferable account created by you through the Website for the purpose of accessing and utilizing the Services provided by us.

2.4“Exchange Fees” shall mean fees charged in connection with the Service at the applicable rates and computation methods specified in the Fee Schedule.

2.5“External Account” shall mean any financial and / or Crypto-asset account / wallet of which you are the beneficial owner and which is maintained by a third-party payment service of a financial institution (in the event of Fiat currency account) or by third-party crypto-asset service provider or by yourself (in the event of Crypto-asset account / wallet).

2.6“Force Majeure Event” shall mean an event beyond the Coinsdot`s reasonable control, including but not limited to blockchain network failure, equipment for software malfunction, communications or power failure, the action of government, labour dispute, accident, riot, insurrection, war, fire, an act of God such as extraordinary weather conditions, earthquake, flood, or any other cause beyond the Coinsdots’ reasonable control.

2.7“Funds” shall mean the Crypto-assets or Fiat currency.

2.8“Market Exchange Rate” shall mean the prevailing market exchange rate, as determined by our liquidity providers.

2.9“Actual Exchange Rate” shall mean the exchange rate at which an exchange order was executed.

2.10“Wallet” shall mean any Crypto-asset address or account owned, controlled by you only and operated outside of the Service.

2.11“Service” shall mean the exchange of Fiat currency to the Crypto-assets and the Crypto-assets to Fiat currency by executing your order on behalf of you with the liquidity provider we use.

3. Eligibility

3.1Coinsdot may not make the Service available in all markets and jurisdictions. The list of such restricted or excluded jurisdictions may be amended by the Company from time to time, in accordance with applicable laws and regulations and at the Company’s sole discretion.

3.2You represent and warrant that you:

3.2.1are of legal age to form a binding contract; You are 18 (eighteen) years of age or older (and at least in the legal age in your jurisdiction);

3.2.2have full power and authority to enter into this agreement and, in doing so, will not violate any other agreement to which you are a party;

3.2.3will not use our Service if any applicable laws in your country prohibit you from doing so in accordance with these Terms;

3.2.4are not on any trade or economic, financial sanctions list, such as the European Union Consolidated Sanctions list, UN Security Council Sanctions list or the Office of Foreign Assets Control (OFAC) list or in breach of applicable law;

3.2.5have not previously been suspended or removed from using our Service;

3.3The Coinsdot may condition your access or continued access to Service by imposing eligibility requirements.

3.4The Coinsdot may require that you demonstrate that you continue to meet eligibility requirements.

4. General Obligations and Restrictions

4.1Introduction.

4.1.1These Terms apply to users of the Website.

4.1.2By using any of the Services available via the Website, you acknowledge that you have read, understood, and agreed to these Terms, as updated and amended from time to time. If you disagree to be bound by these Terms, you may not access or use any of the Services.

4.1.3Only eligible Persons are permitted to use the Services. Any person that is not eligible to access the Website will be in breach of these Terms.

4.2The Coinsdot Profile.

4.2.1You may have only one Coinsdot Profile per user of Service.

4.2.2When you create the Coinsdot Profile, you agree to:

4.2.2.1Provide accurate, current and truthful information;

4.2.2.2Create a strong password that you do not use for other online services;

4.2.2.3Maintain the security of your Coinsdot Profile by not sharing your password with third parties;

4.2.2.4Promptly notify Coinsdot if you detect any suspicious activity on your Coinsdot Profile;

4.2.2.5Take responsibility for all activities that occur under your Coinsdot Profile.

4.3Transfer of the Funds.

4.3.1You may transfer Funds from an External Account of which you are the beneficial owner. This includes, but is not limited to, payment service accounts, deposit accounts by a financial institution, or Crypto-asset accounts / wallets.

4.3.2An External Account may be used to transfer funds for the services of exchanging fiat funds to crypto-assets by using the Company’s Profile or for receiving funds following the exchanging crypto-assets into fiat currency.

4.3.3The External Account must comply with all regulatory AML/KYC requirements.

4.3.4You can transfer the Funds by credit card. Your transfer of the Fundsby credit card confirms that you have read, understood, and accepted these Terms. Your credit card payments may be delayed or rejected.

4.3.5Your credit card company or a third-party processor may reject your credit card payment. The Coinsdot will not be liable for any losses, fees, or charges connected to your credit card used.

4.3.6Using your credit card is subject to additional terms set forth by your credit card agreement, including additional fees.

4.3.7In case of a chargeback, you will be liable for any resulting costs and fees.

4.3.8When making a credit card transaction, please note that we initially place a temporary hold on funds (authorization) until all requirements, such as KYC/AML, are met. Only after successful completion of these requirements will we capture the transaction. If the capture fails, the order will be cancelled.

4.3.9By accepting these Terms you acknowledge that the Coinsdot Profile is not a payment nor electronic money account.

4.4Communications.

4.4.1You consent to receive electronically all communications, agreements, documents, invoices, notices, and disclosures the Coinsdot provides in connection with the Service.

4.4.2You consent that Coinsdot may provide these communications to you by posting such on the Website , emailing them to you at the email address you provide, and / or sending a text message to a mobile phone number you provide. In the latter case, the carrier’s messaging, data or other fees may apply.

4.4.3To access electronic communications, you must use a computer or mobile phone with an internet connection with a current web browser and software to read PDF files.

4.4.4You must keep a current and valid email address and mobile phone number on the Profile with Coinsdot. By doing so, you consent to receive electronic communications from Coinsdot. If a communication is sent but you do not receive it due to incorrect or outdated contact details, interference from your service provider, or any other issue preventing receipt, the communication will still be considered delivered by Coinsdot.

4.4.5If your email address or mobile phone number becomes invalid, such that electronic communications sent to you are returned, the Coinsdot may deem your profile to be inactive.

4.4.6You may withdraw your consent to receive electronic communications by sending a withdrawal notice to the Coinsdot support via e-mail support@coinsdot.io. In some cases the company will need to communicate with the client for additional KYC docs or other material communication. Please note that if such communications are essential for the provision of the Services, Coinsdot reserves the right to suspend or terminate your access to the Services upon withdrawal of consent.

4.5Nature of Relationship.

4.5.1Nothing herein contained shall be deemed to create any other form of relationship. Coinsdot is not acting as your agent, advisor, broker, trader, intermediary, or in any fiduciary capacity.

4.5.2All communication provided to you shall not be construed as advice of any kind, to perform or refrain from performing any action.

4.6Taxes.

4.6.1It is your full responsibility to determine if any taxes apply in relation to the Services you utilize via the Website.

4.6.2It is your full responsibility to report and remit the correct tax to the appropriate tax authority.

4.6.3Coinsdot cannot be responsible for determining whether any taxes apply to your usage of the Services.

4.7Fair Use.

4.7.1By using the Services, you agree that you will not violate any law, contract, intellectual property or other third-party right or commit a wrongful act, a crime or a tort. You are solely responsible for your conduct while using our Service.

4.7.2Without limiting the generality of the foregoing, you agree that you will not use the Service in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying the Services or that could damage, disable, overburden or impair the functioning of Services.

4.7.3You agree that you will not use the Services to pay for, support or otherwise engage in any illegal gambling activities, money-laundering, financing terrorist activities, fraud, sanctions evasion or other illegal activities.

4.7.4You agree that you will not use any robot, spider, crawler, scraper or other automated means or interface not provided by Coinsdot to access the Services or extract data.

4.7.5You agree that you will not use or attempt to use another user’s profile or engage in any fraud-related activities.

4.7.6You agree that you will not attempt to circumvent any content-filtering techniques or attempt to access any service or area of the Services that you are not authorised to access.

4.7.7You agree that you will not develop any third-party applications that interact with the Services.

4.7.8You agree that you will not use the Services to provide false, inaccurate, or misleading information.

4.7.9You agree that you will not use the Services to encourage or induce any third party to engage in any of the activities above.

4.8Unclaimed Property.

4.8.1If Coinsdot is unable, for any reason, to return your Funds to your External Account after a reasonable period of inactivity, Coinsdot may report and remit such Funds in accordance with applicable unclaimed property laws.

5. Exchange Terms

5.1Definition of Service.

5.1.1By submitting an order via the Website, you authorise Coinsdot to execute an order on your behalf with the liquidity provider we use and to charge you all applicable fees.

5.1.2If we execute an order for You, we will be required to provide the best execution. We always aim at taking all steps necessary to obtain, while executing orders of yours, the best possible result considering factors of price, costs, speed, likelihood of execution and settlement, size, nature, or any other consideration relevant to the execution of the order.

5.2Accuracy of Information.

5.2.1You must provide all required information per the instructions presented on the Website.

5.2.2You represent and warrant that any information you provide is accurate and complete.

5.3Restrictions.

5.3.1Coinsdot may at any time and in its sole discretion refuse any order submitted, impose limits on the order amount or impose any other condition or restriction upon your use of the Services, unless otherwise required by applicable law. However, such restrictions must comply with the Civil Code of the Slovak Republic (Act No. 40/1964 Coll.), the Act No. 250/2007 Coll. on Consumer Protection, must not conflict with the MICA Regulation, the resolutions of the National Bank of Slovakia , the resolutions of the Financial Intelligence Unit (FIU) of the Slovak Republic, as well as the instructions of the Financial Administration of the Slovak Republic and applicable tax legislation. They must also comply with the Act No. 297/2008 Coll. on the Prevention of the Legalization of the Proceeds of Crime and the Financing of Terrorism, and the instructions of supervisory authorities of the Slovak Republic (and, where applicable, the instructions of supervisory authorities of other Member States), as well as any other applicable legal acts.

5.4Order Fees.

5.4.1By using the Services, you agree to pay Coinsdot the fees for the execution of your orders on your behalf and any orders completed using the Services, which we may change from time to time. For specific fees applied please find the table below.

5.4.2All applicable fees and exchange rates are disclosed to the Client on the purchase order form prior to the Client’s approval of the transaction. By submitting an Order, the Client is deemed to have provided explicit consent to the applicable fees and exchange rate.

5.4.3In addition to the order fees, your External Account operator may impose fees in connection with your use of your External Account. Any fees imposed by your External Account operator will not be reflected on the order information provided by Coinsdot. You are solely responsible for paying any fees imposed by the External Account operator.

5.4.4By using the Service, you authorise Coinsdot, or a designated payment processor, to charge or deduct your Funds for any applicable fees owed in connection with the orders you complete by using the Services.

5.4.5Upon your failure to make any payment of fees, commissions, charges or other expenses due to Coinsdot, Coinsdot may at any time and in its sole discretion refuse any execution of order submitted, impose limits on the order amount or impose any other condition or restriction upon your use of the Services.

5.5Exchange Rate.

5.5.1Coinsdot will attempt, on a commercially reasonable basis, to execute the order on or close to the prevailing market exchange rate, as determined by Coinsdot`s liquidity providers.

5.5.2You acknowledge that the actual exchange rate may differ from prevailing exchange rates.

5.5.3You acknowledge that during periods of volatility in the marketplace for any Crypto-assets, the actual exchange rate may differ from your exchange order’s prevailing market exchange rate.

5.5.4Coinsdot will use commercially reasonable efforts to execute orders as soon as possible on a spot basis and up to two (2) days of the date upon which you completed all required KYC and AML procedures.

5.6Payment for an External Account.

5.6.1Only payment methods specified by Coinsdot may be used to purchase and sell Crypto-assets. By submitting an order, you represent and warrant that you are authorised to use the designated payment method and authorise Coinsdot or Coinsdot`s payment processor to charge your designated payment method.

5.6.2If the payment method is invalid or unacceptable, your order may be suspended or cancelled.

5.7Disruption of Service.

5.7.1In the event of an error in providing the Service, in order confirmation, in executing the order, or otherwise, the Coinsdot reserves the right to correct such error and revise your order accordingly or to cancel the purchase and refund any amount received, after deduction of applicable fees.

5.7.2In a market disruption or Force Majeure event (see Key Definitions above), such as blockchain network failure, Coinsdot may suspend access to the Services.

5.7.3Following any such event, you acknowledge that prevailing market exchange rates may differ from the rates available prior to such event.

5.8Cancellation of order (buying/selling).

5.8.1You may cancel an order initiated via transaction order form only if such cancellation occurs before Coinsdot initiates execution of the order.

5.8.2Once your order has been executed, you may not change or cancel your authorization for Coinsdot to complete the order.

5.8.3If an order has been partially filled, you may cancel the unfilled remainder.

5.8.4If an order may not be completed due to insufficient Funds, Coinsdot may cancel the entire order.

5.9No Refunds

5.9.1All order execution operations, sales and purchases of the Crypto-assets via the Website are final and non-refundable.

5.9.2Coinsdot does not accept any returns and will not provide any refunds unless specifically provided in these Terms.

5.10Safeguarding of your FIAT funds

5.10.1In the event you initiate the order to buy Crypto-assets for FIAT funds, any FIAT funds received for order execution purposes will be placed within a separate client account opened with the payment service provider. Such a client FIAT funds account is used solely for segregating your FIAT funds and no FIAT funds of Coinsdot are commingled there.

5.10.2If your order for any reason is not executed within the next business day upon receipt of your FIAT funds in a client FIAT funds account with payment service provider as indicated above, then such FIAT funds of yours are transferred to a separate clients’ FIAT funds segregation account opened with a credit institution. That is, we have taken the appropriate steps of safeguarding your and other clients’ of our FIAT funds by segregating and placing them in protected clients’ funds bank account. You shall retain the ownership of the FIAT funds transferred to us for execution of orders until the order is fully executed. FIAT funds placed on our clients’ funds bank account are protected against any claims made by creditors of ours.

5.10.3When we execute the order on behalf of you, any Crypto-assets purchased on your behalf within the liquidity provider (execution venue) are placed within a separate wallet to ensure no commingle of your Crypto-assets and ours. Once the order is completed, the Crypto-assets are transferred to your Crypto-asset wallet upon the details of such provided by you.

5.10.4By accepting these Terms, you are aware that we do not provide Crypto-asset custody to any extent. It is your responsibility to indicate an accurate external wallet address, where purchased Crypto-assets as a result of order execution of yours shall be transferred.

5.10.5Whenever possible, when performing financial (fiat) transactions, using a payment card, or accessing our services, you should use multi-factor authentication and relevant strong customer authentication methods. We are not liable if you transfer funds (fiat) improperly without using secure methods as required by your payment service provider, or if you disclose your banking credentials or payment card details to third parties. More detailed information on how to protect yourself from fraud can be found in the Fraud Prevention section of our website. We regularly update this section in line with best market practices and applicable legal requirements, also taking into account the best practices outlined in the National Bank of Slovakia’s Fraud Prevention Guidelines. In all cases, we place particular emphasis on ensuring that clients use strong customer authentication methods and we also implement measures aimed at reducing fraud risk.

6. KYC and Reversal Transaction

6.1Pursuant to Regulatory Guidance, a completion of a successful “Know Your Client” (“KYC”) procedure is a necessary condition to use Service. Documents and media files will be uploaded to your Coinsdot profile and stored per Coinsdot Privacy Policy.

6.2A successful KYC procedure allows a client to use Service and settle the client’s exchange order per clause V.5.4.

6.3You acknowledge that, as part of the verification process and background checks conducted in accordance with our KYC procedures and AML policies, the Company may carry out inquiries either directly or via authorized third-party providers. These checks are intended to prevent fraud, suspicious behavior, identity fraud, money laundering, or other unlawful activities.

6.4By using the Services, you agree and consent to the Company sharing your information as necessary for legitimate business purposes, including but not limited to fulfilling KYC and AML obligations.

6.5We implement internal procedures to carry out individual ML/TF risk assessments and assign You to risk groups (categories).

6.6Company’s Customers are classified with a risk level: low, medium, high risk. accordingly you may be subject to enhanced due diligence. We assess the customer's risk as high using our risk scoring matrix.

6.7You will be assigned to the risk group (category) based on various criteria, e.g., the country of registration, the type of activity, the actual place of business, Your place of residence, nationality, source of funds/wealth, the nature and size of the transactions performed. The foregoing list is not exhaustive.

6.8Based on your risk level we will require different KYC documents and procedures and we may also not accept you as our client and may not allow you to use the Services. The documents and media files requested may include, but are not limited to:

6.8.1Government-issued ID. The ID is subject to an automatic verification to confirm its validity and authenticity. A facial similarity analysis between the selfie and ID for You is conducted as well to ensure that You are who you claim to be.

6.8.2Selfie - real time photo when the facial image of the customer and the original of the identity document or an equivalent residence permit shown by the customer is recorded at the time of real time photo streaming.

6.8.3Proof of Address - KYC requirement where you must submit a valid document showing your current residential address. Acceptable documents include utility bills, bank statements, or official government correspondence dated within the last three months. The purpose is to confirm your declared residence to assess jurisdictional compliance and detect possible fraud. It also supports AML obligations and helps in accurate client risk profiling.

6.8.4Questionnaire/confirmation Form 101

6.8.5Questionnaire/confirmation Form 102

6.8.6Source of Funds

6.8.7Video Call

6.8.8We also act in accordance with the Act No. 297/2008 Coll. on the Prevention of the Legalization of the Proceeds of Crime and the Financing of Terrorism, Civil Code of the Slovak Republic (Act No. 40/1964 Coll.) , the Act No. 250/2007 Coll. on Consumer Protection, the MICA Regulation (where relevant), the resolutions of the National Bank of Slovakia, the resolutions of the Financial Intelligence Unit (FIU), as well as the instructions of the Financial Administration of the Slovak Republic and applicable tax legislation, and the instructions of supervisory authorities of the Slovak Republic (and, where applicable, the instructions of supervisory authorities of other EU Member States), as well as any other applicable legal acts that we, as a company engaged in crypto-asset activities, are obliged to comply with, and these Terms and Conditions, which we update regularly. In this context, we may request additional data, documents, evidence, or explanations from you, and you undertake to provide them within the reasonable time period specified by us, in accordance with prevailing market standards.

6.9If a user refuses to complete KYC process for any reason, the User shall:

6.9.1Inform Coinsdot of refusal to complete the KYC process in writing to Coinsdot customer service.

6.9.2Provide a valid personal account/wallet for reversal of the transaction. Coinsdot shall then initiate a transaction reversal. The user’s FIAT funds/cryptocurrency shall be returned to the user’s account/wallet five (5) days after the date upon which a user submitted a refusal to complete the KYC statement.

6.9.3If pursuant to a KYC process, Coinsdot will refuse to provide services to a user due to AML policy, compliance directive or any other reason, Coinsdot shall initiate a reversal of the transaction, and the user’s FIAT funds/cryptocurrency shall be returned to the user’s account/wallet up to five (5) days of the date upon which a user-submitted an exchange order.

6.9.4The Company reserves the right to take any measures it considers appropriate following the completion of its KYC/AML assessments including but not limited to comply with any relevant reporting obligations related to the prevention of money laundering and terrorist financing.

6.9.5We may disclose relevant findings and your personal data to the relevant authorities as required by laws and regulations.

6.9.6You acknowledge that the Company has full discretion over these decisions and is not obligated to explain or disclose the specific reasons behind the outcome of such reviews.

7. Risk Disclosure Statement

7.1You agree that you shall access and use the Service at your own risk.

7.2Please note that this brief statement cannot disclose all the risks associated with the Crypto-asset market. The list outlined in these Terms is aimed to provide general information regarding the risks associated with the Services and the use of them. However, it is not intended to provide an exhaustive disclosure of all the risks associated with using the Services and there may be additional risk factors that are not disclosed in this section because they are either unknown or considered insignificant at the time of publication. Additionally, this information does not address how these risks may relate to the personal circumstances, financial status, or risk tolerance of yours. It should not be construed as a definitive evaluation of the risks associated with the Services, therefore, the decision to use our Services should not be made solely on the basis of the indicated risk factors.

7.3Any operation in Crypto-assets involves a high degree of risk and the potential for significant losses. You, therefore, should carefully consider whether using the Services is suitable for you, in view of your financial resources and other circumstances.

7.4The Coinsdot and none of its agents or employees are investment or trading advisors.

7.5Any communication between the Client and the Company shall not be considered investment advice.

7.6The Company makes no warranty as to the suitability of the Services to the Client and the Client is fully aware of the risk associated with the Crypto-assets market.

7.7By using the Services, you acknowledge that the Crypto-assets are inherently unpredictable and unstable and will continue to be for the foreseeable future.

7.8The Crypto-assets entail an inherent risk with hacks, transfer errors, and government sanctions out of the control of Coinsdot.

7.9The Coinsdot is not responsible for communicating, anticipating or detecting all known or unknown risks inherent in the Crypto-asset markets.

7.10You must carefully consider your capabilities, experience level and risk tolerance before performing any operations with the Crypto-assets.

7.11Do not exchange funds you cannot afford to lose.

7.12Coinsdot is not a trading site. Coinsdot does not endorse, support or recommend any trading platform. Furthermore, you acknowledge that risks are inherent to and associated with utilising Internet-based trading systems. Coinsdot is not liable for any loss or damage, including any loss of funds or profit.

7.13You acknowledge that there are inherent risks associated with utilising an Internet-based exchange service, such as hardware or software failure and Internet connection failure. You acknowledge that Coinsdot shall not be responsible for any disruptions, errors, delays or communication failures you may experience when using the Services, however, caused.

7.14The Crypto-assets constitute a rapidly changing and unpredictable environment with an endless number of variables and factors outside your or Coinsdot control. New risks emerge at every moment, which creates market risk and uncertainty. Coinsdot is not responsible for anticipating, detecting or communicating all known or unknown risks in the Crypto-asset market.

7.15Some factors that could cause negative performance on operations are market volatility, government policies and regulations, hacks and security breaches resulting in the theft of funds, price manipulation, and general economic or market conditions.

7.16Risk is the exposure to the chance of loss. You confirm that even though it seems unlikely, there is a real chance of realising risk that may result in the total loss of your Funds.

7.17In certain market conditions, the market can reach a daily price fluctuation limit or insufficient liquidity, in which case your exchange order execution might be impossible.

8. Intellectual Property

8.1Intellectual Property Rights.

8.1.1Unless otherwise indicated, all copyright and other intellectual property rights in all content and other materials contained on our website or provided in connection with the Services, are the proprietary property of Coinsdot and are protected by international copyright laws and other intellectual property rights laws.

8.1.2Content and materials may include the Coinsdot logo, designs, text, graphics, pictures, information, data, software, files and the selection and arrangement.

8.1.3Coinsdot does not permit any use of the content and materials other than for their intended purposes.

8.1.4Coinsdot grants you a limited, non-exclusive and non-sublicensable licence to access and use the Coinsdot content and materials for your personal or internal business use.

8.1.5Such licence does not permit any resale of the content or materials. It forbids the distribution, public performance or public display, modifying or otherwise making any derivative use of content or materials.

8.1.6Any suggestions, feedback, ideas, proposals, or other materials that you submit or communicate to Coinsdot through support correspondence, use of the Services, or any other means—shall become the sole and exclusive property of Coinsdot. Coinsdot shall own all rights, title, and interest in such submissions without any obligation to compensate you.

8.1.7Coinsdot will own exclusive rights to any information submitted as suggestions, ideas or feedback to change or improve service. Such suggestions are non-confidential and shall become the sole property of Coinsdot.

8.1.8Coinsdot will be entitled to the unrestricted use and dissemination of the feedback for any purpose, commercial or otherwise, without acknowledgement or compensation to you. You waive any rights you may have to the suggestions, ideas or feedback, including copyright and moral rights.

8.1.9Coinsdot reserves the right to disclose your identity to any third party who is claiming that content posted by you constitutes a violation of their intellectual property privacy rights.

8.2Trademarks

8.2.1“Coinsdot” and Coinsdot logo are trademarks of Coinsdot, and may not be copied, imitated or used, in whole or in part, without Coinsdot’s prior written permission.

8.2.2You may not use any trademark, product or service name of Coinsdot without prior written permission.

8.2.3Use above includes meta tags or hidden text utilising any trademark, product or service name of Coinsdot.

8.2.4The look and feel of Coinsdot Site and Service, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of Coinsdot and may not be copied, imitated or used, in whole or in part, without prior written permission.

8.2.5All other trademarks, registered trademarks, product names and company names or logos mentioned through the Service are the property of their respective owners. Reference to any products, services, processes or other information, by name, trademark or otherwise does not constitute or imply endorsement, sponsorship or recommendation by Coinsdot.

9. Third-Party Content

9.1While using the Services, you may view content provided by third parties, including links to web pages of such parties, including but not limited to Facebook links.

9.2The Coinsdot does not control, endorse or adopt any such third-party content and shall have no responsibility for such content, including material that may be misleading, incomplete, erroneous, offensive, indecent or otherwise objectionable.

9.3The Coinsdot is not responsible or liable for any loss or damage of any sort incurred from any dealings with third parties.

9.4Interaction and use of third party content are at your own risk.

9.5Before using our services or any third-party services, please carefully review the applicable Terms and Conditions, as well as the risks associated with the use of such services and information. We kindly ask you to thoroughly compare our Terms and Conditions with those of any third party in order to clearly understand which services are provided by us and which are provided by the third party. As a company engaged in crypto-asset activities, we operate in accordance with the current and applicable laws and regulations of the Republic of Slovakia and the European Union, including restrictions related to sanctions, limitations on the provision of certain services in specific jurisdictions, restrictions applicable to specific client segments, and the current decisions of supervisory authorities. Therefore, when using third-party services, you assume the risks associated with such use.

10. Customer Complaints Procedure

10.1General notes.

10.1.1Coinsdot is committed to the highest level of service and client satisfaction, and operates and resolves complaints in compliance with the Act No. 297/2008 Coll. on the Prevention of the Legalization of the Proceeds of Crime and the Financing of Terrorism, Civil Code of the Slovak Republic (Act No. 40/1964 Coll.) , the Act No. 250/2007 Coll. on Consumer Protection, the MICA Regulation (where relevant), the resolutions of the National Bank of Slovakia, the resolutions of the Financial Intelligence Unit (FIU), as well as the instructions of the Financial Administration of the Slovak Republic and applicable tax legislation, and the instructions of supervisory authorities of the Slovak Republic (and, where applicable, the instructions of supervisory authorities of other EU Member States), as well as any other applicable legal acts that we, as a company engaged in crypto-asset activities, are obliged to comply with. These Terms and Conditions are updated regularly in line with changes in applicable legislation or adjustments to the specifics of our service provision - in all cases providing prior and transparent public notice of such changes to our clients (and potential clients).

10.1.2Any dissatisfaction with Services, irrespective of whether it is justified or not, related to our products / Services or the complaints handling process itself, feedback or voicing the client’s opinion can be registered as a complaint. See instructions below and our Complaints Procedure.

10.1.3Coinsdot is committed to treating you with respect and transparency, handling the complaint fairly, and providing a timely response. An eligible complaint Complaint may be made by any person who is directly affected by the way we have provided our Services and who can make a complaint in respect thereof. Therefore, you may file the complaint respectively to us, if you are: i) individual client (natural person/consumer) that uses our Services, or ii) a legal representative of any individual client (of consumer) of ours.

10.1.4The response shall strive to be constructive, and include an explanation and reasoning.

10.2How to register a complaint?

10.2.1Prepare identifying information about yourself and the transaction in the subject of the complaint. The identifying information should include:

10.2.1.1Your Coinsdot profile number (if any).

10.2.1.2Full name and address, as provided when you have registered your

10.2.1.3Order number (if any).

10.2.1.4The completed Complaint Form, along with relevant additional information, can be found together with the Complaints Procedure on our website.

10.2.2Send your complaint by email to: complaints@coinsdot.io. Please state “complaint” in the subject.

10.2.3You can also send your complaint in paper form to our address at: Černyševského 1287/10, 851 01 Bratislava – Petržalka, Slovak Republic

10.2.4Via the Customer service portal on the web ticketing system.

10.2.5If You have questions or concerns regarding data protection or Privacy Policy or if you have a related Complaint, please contact us by our appointed Data Protection Officer (DPO) at dpo@coinsdot.io or via the standard contact methods listed above. For more information, please also refer to our Privacy Policy. When handling complaints related to data protection, we act in accordance with both the GDPR and the applicable national legal acts enforced by supervisory authorities in the field of data protection. Therefore, our handling of data protection-related complaints (including the outcomes of such reviews) may also change in line with best market practices and the requirements of supervisory authorities. Before launching products or providing services, as well as when data is transferred either within Slovakia or beyond its borders, we conduct a Data Protection Impact Assessment to ensure proper data protection and compliance with Slovakian legal requirements. To keep your data safe and secure, do not disclose it to unauthorized third parties and provide it only through our official systems or via the contact channels we specify. In cases of international data transfers, we may apply additional security measures and take supplementary actions.

For the detailed information on how you can file the complaint, how we handle your complaint and on other related matters, please refer to our Complaints Handling Procedure which can be accessed here.

10.2.6Although a transitional period for obtaining a MICA-related license is currently in effect in Slovakia, in the interest of maximum transparency, we inform you that in certain cases the National Bank of Slovakia also provides opinions/answers on matters related to cryptocurrencies. You therefore have the right to contact the National Bank of Slovakia; however, during the transitional period, the National Bank of Slovakia, acting in accordance with applicable legislation, may determine that such a complaint does not meet its admissibility criteria. Please be informed, that Customers, who are not satisfied with the Company’s response, may report to the National Bank of Slovakia. The Complainant may submit a complaint to the National Bank of Slovakia, in Slovak or English language, by filling in the application form as specified in the website of the National Bank of Slovakia and sending it in writing or by electronic means to the National Bank of Slovakia to this address: Imricha Karvaša 1 813 25 Bratislava, Slovakia, or via email: info@nbs.sk.

11. Discontinuance of Service, Suspension and Termination

11.1Coinsdot may, in its sole discretion, without liability to you, at any time and without prior notice, discontinue, temporarily or permanently, access to any Coinsdot Services, unless otherwise required by applicable law.

11.2In the event of any breach of these Terms by you, the Force Majeure Event, or any other event that would make provision of the Services commercially unreasonable for the Coinsdot, the Coinsdot may, in its sole discretion and without liability to you, without prior notice, suspend your access to the Services.

11.3Following such an event, the Coinsdot may terminate your access to the Services, deactivate your Coinsdot Profile and delete all related information.

12. Limitation of Liability, Disclaimer of Warranties

12.1Limitation of Liability.

12.1.1Except as otherwise required by law, in no event shall Coinsdot, its suppliers, service providers, directors, members, employees or agents be liable for any special, indirect or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits or loss of data, whether in an action in contract, tort, negligence or otherwise, arising out of or in any way connected with the use of or inability to use our services, including without limitation any damages caused by or resulting from reliance by any user on any information obtained from Coinsdot, or that result from mistakes, omissions, interruptions, deletion or loss of files or information, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from a Force Majeure Event, communications failure, theft, destruction or unauthorised access to records, programs or services.

12.2Disclaimer of Warranties.

12.2.1Coinsdot provides services on an “as is” and “as available” basis.

12.2.2The Coinsdot expressly disclaim, and you waive, all warranties of any kind, whether express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, including the information, content and materials contained therein.

12.2.3You are aware that information you store or transfer through the Coinsdot Services may become irretrievably lost, corrupted, or temporarily unavailable due to various causes, including but not limited to software failures, protocol changes, Force Majeure Events, denial-of-service attacks, maintenance, or other causes. You acknowledge the above-stated risk and confirm you are solely responsible for backing up any information you store or transfer through the Services.

13. Applicable Law

13.1Jurisdiction.

13.1.1The Terms of Use shall be governed by, construed and enforced according to the laws of Slovakia, without giving effect to the principles of conflicts of law. These Terms and Conditions are governed by and shall be interpreted in accordance with the Act No. 297/2008 Coll. on the Prevention of the Legalization of the Proceeds of Crime and the Financing of Terrorism, Civil Code of the Slovak Republic (Act No. 40/1964 Coll.) , the Act No. 250/2007 Coll. on Consumer Protection, the MICA Regulation (where relevant), the resolutions of the National Bank of Slovakia, the resolutions of the Financial Intelligence Unit (FIU), as well as the instructions of the Financial Administration of the Slovak Republic and applicable tax legislation, and the instructions of supervisory authorities of the Slovak Republic (and, where applicable, the instructions of supervisory authorities of other EU Member States), as well as any other applicable legal acts, which are updated from time to time. For transparency purposes, we regularly publish both the current and previous versions of these Terms and Conditions on our website, enabling clients to properly exercise their rights and ensuring our compliance with applicable legal requirements, as well as the proper handling of complaints in accordance with the Terms and Conditions in force at the relevant time.

14. Miscellaneous

14.1Entire Agreement.

14.1.1These Terms contain the entire agreement between you and Coinsdot, and supersede all prior and contemporaneous understandings between the parties regarding the Services.

14.2Amendment

14.2.1Coinsdot reserves the right to make changes or modifications to these Terms from time to time, in Coinsdot’s sole discretion, by posting the amended Terms of Use on the website, and by communicating these changes through any written or other contact methods, we have established with you. Additional information you can find in the clauses 1.4-1.5 of the Terms.

14.2.2Changes to the Terms and Conditions are communicated 30 days prior to their effective date. In such cases, you have the right to terminate your agreement with us before the changes take effect. However, if you do not terminate the agreement within this period, the updated Terms and Conditions will apply to you. 14.2.3 To ensure that consumers can effectively exercise their rights, we will publish both the current and previous versions of the Terms and Conditions on our website.

14.3Waiver

14.3.1Coinsdot’ failure or delay in exercising any right, power or privilege under these Terms shall not operate as a waiver.

14.4Severability

14.4.1The invalidity or unenforceability of any of these Terms shall not affect the validity or enforceability of any other Terms, all of which shall remain in full force and effect.

14.5Descriptive Headings

14.5.1The descriptive headings of the Terms are inserted for convenience only and do not constitute a part of the Terms

14.6Assignment

14.6.1You may not assign or transfer any of your rights or obligations under these Terms, including in connection with any change of control, unless otherwise required by applicable law.

14.6.2Coinsdot may assign or transfer any or all of its rights under these Terms, in whole or in part, without obtaining your consent or approval.

14.7Survival

14.7.1The following clauses shall survive termination or expiration of these Terms:

14.7.1.1(3) Eligibility

14.7.1.2(4) General Obligations and Restrictions: (2) Account, (4) Taxes, (5) Unclaimed Property

14.7.1.3(5) Exchange Terms

14.7.1.4(7) Risk disclosure statement

14.7.1.5(8) Intellectual Property

14.7.1.6(12) Limitation of liability

14.7.1.7(13) Applicable law, dispute resolution

14.7.1.8(14) Miscellaneous